Product Operations Lead

Location: London, UK or Remote

About the role

The Product Operations Lead will manage day-to-day operations, streamline workflows, support project management, and optimise processes. This role also involves overseeing sales operations, analysing performance metrics, and ensuring efficient team communication.

This high-trust, high-impact role combines systems thinking, startup grit, and founder support.
You’ll play a central part in shaping how Hourze operates as we scale.

What you’ll do

  • Product Execution

    • Translate big-picture goals into weekly sprint plans and clear execution roadmaps

    • Coordinate with engineering, design, and content to keep features on track

    • Build and manage systems in Notion, Airtable, Slack, and other team tools

    • Track product metrics and organise user feedback into actionable insights

    Operations & Systems

    • Handle day-to-day internal ops, including team coordination, onboarding, and hiring

    • Set up and streamline workflows across documentation, vendor tools, and deadlines

    • Keep our knowledge base clear, structured, and updated as we grow

    .Founder Enablement

    • Act as the founder’s right hand in daily decision-making, prep, and follow-up

    • Help manage priorities across fundraising, team building, and product milestones.

    • Jump into creative or analytical problem-solving wherever needed

Qualifications

  • Strong Analytical Skills and ability to interpret data

  • Effective Communication skills

  • Experience in Sales and customer relationship management

  • Operations Management and process optimisation experience

  • Proficiency in Project Management

  • Ability to work both independently and collaboratively in a hybrid environment

  • Experience in the technology or education sectors is a plus

  • Bachelor's degree in Business, Operations Management, or related field

What success looks like

  • We’re shipping consistently with clarity and confidence.

  • Internal systems are running smoothly and transparently.

  • The founder has room to lead vision and strategy without bottlenecks.

  • The team feels aligned, supported, and focused on what matters.

  • You’re growing into a key strategic operator as the company scales.

What we offer

  • Full-time salary based on experience and meaningful founding equity in an industry-defining company

  • Flexible hybrid working (London-based preferred, open to remote for the right fit)

  • Full ownership of your domain

  • A rare opportunity to shape a high-growth, high-impact company from the ground up

  • Direct access to the founder and a front-row seat to company-building

  • A mission-driven culture that values clarity, trust, and self-determined growth

The future of careers is to have a fulfilling life of your own. Join us in making this a reality.